So, you've done your homework and know what kind of heating or cooling system you want. Now you have to find a good, reliable contractor to install the system.
How do you make sure you get a good installation with good equipment and a good warranty with someone who will be there for you after the sale? Here are some tips that may help.
1. Get three estimates. This will give you a good idea as to what the system will cost. Make sure you ask how the contractor plans to install the system and about the warranty details. If you have more than about a 10% to 15% difference in prices, ask questions and make sure you comparing "apples to apples." A big difference in price between contractors should be a red flag. Remember, you usually get what you pay for.
2. Ask plenty of questions and keep asking until you understand the answers. What kinds of services are provided after the sale? Specifics of the warranty? What type and brand of equipment? Will the contractor be making any changes to the system other than the actual equipment? Cleanup after the job is finished? Is there 24-hour service? A good contractor will be patient and explain all you need to know to your satisfaction.
3. Make sure you feel comfortable with your contractor. If something just doesn't feel right, it may be because something isn't right. Trust your feelings.
4. What kind of an impression does your contractor make? Look at how the person is dressed and groomed. Check out his or her truck. A neat appearance and well-ordered truck isn't a guarantee of quality work, but pride in one's business usually means pride of workmanship.
5. Ask for references. This is always important, and any good contractor will be more than happy to have you contact previous customers.
6. Never pay cash up front, always use a check, and make several payments as each part of the job is completed; 10% to 20% down should get the job started
Remember, it's important to have a good working relationship! And a relationship means both of you must participate. No matter how good they are, contractors can't read your mind, so make sure you communicate clearly.
The truth of the matter is that, by and large, most contractors want to do the job right and have a satisfied customer. Word of mouth is always the best advertising either for better or worse. It is in the contractor's best interest to do a proper installation following the manufacturers' instructions to avoid callbacks and warranty problems.
Keep in mind, you don't have go with the lowest price. Look at what each contractor is offering in equipment, warranties, service after the sale, and any additional upgrades that may be necessary to your system. For example, when replacing a boiler, it is usually a good idea to replace the water feeder, expansion tank, air scoop, air vent, flow check valve, and circulator, along with other possible items. Make sure you are comparing apples to apples. Maybe some system improvements are a good idea.
Having great equipment is only the beginning. A good installation by an experienced, qualified installer is value added to you home and your comfort.
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